Emotional Intelligence for Managers - Perth

Emotional Intelligence for Managers - Perth

You know that feeling when you're dealing with a team member who's clearly frustrated, but they're saying everything's fine? Or when you can sense the tension in the room during a meeting, but nobody's actually addressing what's really going on? Welcome to the daily reality of managing people. Most of us got promoted because we were good at our jobs, not because we had some magical ability to read minds or handle emotional situations. But here's the thing - emotional intelligence isn't some touchy-feely concept that belongs in a psychology textbook. It's actually one of the most practical skills you can develop as a manager.

I've been training managers for over fifteen years, and I'll tell you what I see constantly: technically brilliant managers who struggle because they can't connect with their teams, can't read the room, or can't manage their own stress when things get hectic. They're the ones who send emails when they should be having conversations, who miss the warning signs when good employees are about to quit, or who create more drama trying to solve problems than if they'd just left things alone.

This workshop isn't about becoming a workplace therapist or learning to give group hugs. It's about developing the practical skills to understand what's really happening with your people, communicate in ways that actually work, and create an environment where your team performs better because they trust you and feel understood. We'll cover how to have those difficult conversations without making things worse, how to motivate different personality types, and honestly, how to manage your own emotional reactions when someone's pushing all your buttons.

What You'll Learn

You'll walk away knowing how to recognise the early warning signs when team dynamics are going sideways, before small issues become major problems. We'll show you practical techniques for managing workplace anxiety - both your own and your team's - because let's face it, stressed managers create stressed teams. You'll learn how to adapt your communication style to different personality types, so you're not trying to motivate everyone the same way and wondering why it doesn't work. We'll practice having those awkward conversations that you've been putting off, with specific language and approaches that actually get results instead of making people defensive. You'll discover how to create psychological safety in your team, so people actually tell you what's going on instead of just what they think you want to hear. And perhaps most importantly, you'll learn practical strategies for managing your own emotional responses during challenging situations, because nothing derails leadership faster than losing your cool at the wrong moment.

We'll also dive into dealing with difficult behaviours from team members - not just the obvious ones like aggression or defiance, but the subtle ones that slowly poison team culture if left unchecked. You'll learn to distinguish between someone having a bad day and someone who needs a serious conversation about their behaviour. Plus, we'll cover how to give feedback that people can actually hear and act on, rather than feedback that just makes them defensive or confused.

The Bottom Line

This training gives you concrete tools to be a more effective manager by understanding and working with human emotions rather than pretending they don't exist in the workplace. You'll spend less time dealing with interpersonal drama, have fewer good people quit on you, and find that your team actually performs better because they trust you to handle both the good times and the challenging ones. Most importantly, you'll feel more confident in those tricky people situations that used to keep you up at night wondering if you handled them right. This isn't about changing your personality - it's about adding some essential skills to your management toolkit that'll make your job easier and your team more successful.